Sector — Events and experience
AI for Events and experience.
AI that lifts attendee experience, ticketing, and operations for events platforms and venue operators. Voice automation, attendee intelligence, real-time ops.
Events run on tight timelines, peak-load operations, and a customer experience that has to land first time. AI is starting to do real work in three places: voice automation, attendee personalisation, and real-time operations.
Voice for ticketing and customer service. Attendee data becoming useful instead of dormant in a CRM. Real-time operations dashboards that prevent the queue, the no-show, the missed slot.
The events industry has the data and the workflow problem to make AI immediately useful. Most do not yet have the right partner to ship it.
Where AI lands first.
Three to four AI opportunities specific to Events and experience operations. We start with the one most ready for production.
Voice automation
Inbound ticket and information line
Converge handles inbound calls about tickets, schedule, accessibility, refunds. 24/7. Off-hours coverage with a familiar tone.
Attendee intelligence
Personalisation engine
Recommendations and itineraries personalised to past attendance and stated preferences. Surfaces the next session before they search for it.
Real-time ops
Operations agent
Live ops agent that watches queue lengths, capacity, and incident reports. Surfaces what needs a human, not what can wait.
Marketing
Audience modelling
Look-alike audiences and retention modelling on your real attendance data, not third-party assumptions.
Why us, for Events and experience.
We have shipped voice automation in production. Converge is the proof. Multi-tenant, per-tenant configuration, billing and persona isolated by design. Events platforms have been an early adopter.
We do not sell another data warehouse. We sell the agent that uses the warehouse you already have to do useful work in production.