Converge

Converge — Live in production

AI that answers every call, books every appointment, and writes every record.

Converge is our AI voice automation platform. It handles inbound and outbound calls end to end, in natural speech, 24 hours a day. Healthcare clinics, professional services, salons, law firms.

Converge — voice automation in production
70% reduction in call handling costs.
$0.40 per call vs $2.70 to $7.68 human equivalent.
90 day payback period.

How it works

  1. Caller dials

    Patient or customer rings the business's Twilio number, like any normal call.

  2. Converge answers

    Picks up instantly in a natural human-like voice. Resolves which tenant owns the number.

  3. AI executes the action

    Books, reschedules, cancels. Confirms availability against live database slots, asks for confirmation before any write.

  4. Result writes back to CRM

    Appointment, call transcript, structured outcome captured to your records. Staff see the update on their next refresh.

Capabilities

Production-grade voice automation. Multi-tenant. Per-tenant configured. Privacy and billing isolated by design.

24/7 inbound handling

Every call answered instantly, in natural speech. No IVR. No hold time. No missed calls.

Outbound reminder calls

Configurable check every 10 minutes finds upcoming bookings and places personalised reminder calls. Confirm, reschedule, or cancel inside the same call.

Multi-tenant SaaS

One Converge deployment serves many businesses. Each tenant has its own phone numbers, persona, schedules, prompts.

Per-tenant Twilio billing

Sub-account isolation. Each client billed for only their telephony usage. No cost commingling.

CRM-first integration

Reads and writes appointments to your existing booking system. Staff use what they already use; Converge updates silently.

Custom AI persona per tenant

Tone, voice, prompt, knowledge — configurable per business. From a Sydney clinic to a Manchester law firm.

Built on

  • Spring Boot 3.3
  • Java 17
  • PostgreSQL 15
  • Google Cloud Run
  • Twilio Voice + Media Streams
  • OpenAI Whisper
  • OpenAI GPT-4o
  • ElevenLabs
  • Amazon Polly

Verticals where Converge fits

Appointment-based businesses where call volume burdens reception staff and missed calls cost revenue.

Healthcare clinics

Allied health

Professional services

Beauty & wellness

Real estate

Dental

Veterinary

Legal

“Converge does not replace the receptionist. It removes the routine work and lets the receptionist do the work that needs a human.”
Practice manager , Multi-site clinic · Sydney
See Converge in action — book a 15 minute live demo